Richprize Casino Privacy Policy

At Richprize Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform at r4p.casino. By registering an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully, as it outlines your rights and our obligations as your data processor and controller.

1. Who We Are

Our Richprize online casino is operated by Entertainment Limited, a limited liability company incorporated under the laws of Seychelles, with its registered address at Tenancy 10, Marina House, Eden Island, Mahe, Seychelles. We hold a valid Curaçao Gaming License and have been providing online gaming services since 2020. We are responsible for ensuring that all personal data we collect is handled in accordance with applicable data protection legislation and our internal security standards.

2. Information We Collect

When you interact with Richprize Casino — whether during registration, gameplay, or support inquiries — we may collect the following categories of personal information:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents for KYC verification

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Skrill, Jeton, Binance Pay, and others)
• Deposit and withdrawal history, including amounts and timestamps
• Cryptocurrency wallet addresses where applicable
• Information related to withdrawal requests and processing status

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Log-in timestamps and session duration
• Pages visited, games played, and in-platform activity
• Mobile app usage data, including whether you use our iOS or Android application

3. How We Use Your Information

At Richprize, we use the data we collect for clearly defined and lawful purposes. We do not sell your personal information to third parties. Specifically, we process your data to:

• Create and manage your player account and verify your identity
• Process deposits and withdrawals across all supported payment methods
• Provide access to our full gaming library of 5,000+ slots, live dealer games, and table games
• Administer bonuses, including your Richprize casino bonus, welcome pack, free spins, and VIP rewards
• Operate our loyalty programme and personalise offers based on your activity
• Comply with anti-money laundering (AML) and responsible gambling obligations
• Respond to customer support requests submitted via live chat, email, or phone
• Send you promotional communications where you have given your consent
• Maintain and improve the security and performance of our platform

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations under our Terms and Conditions
• Legal obligation — we are required to process certain data to comply with licensing, AML, and KYC regulations
• Legitimate interests — we may process data to prevent fraud, improve our services, and ensure platform security
• Consent — where you have explicitly agreed to receive marketing materials or optional features

5. Cookies and Tracking Technologies

Our Richprize Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use the following types of cookies:

• Essential cookies — necessary for the basic functioning of our website and Richprize app
• Analytical cookies — help us understand how players interact with our platform
• Functional cookies — remember your preferences, language settings, and login details
• Marketing cookies — used to present personalised promotions and measure campaign performance

You may manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling essential cookies may affect certain functions of our platform.

6. Sharing Your Data

We at Richprize may share your personal data with trusted third parties only where necessary and only under appropriate data-sharing agreements. These include:

• Payment service providers such as Visa, Mastercard, Paysafecard, AstroPay, and cryptocurrency processors
• Identity verification and KYC service providers
• Game software providers including NetEnt, Pragmatic Play, Evolution Gaming, and others
• Regulatory authorities and law enforcement agencies as required by law
• IT infrastructure and cloud hosting partners who support our platform operations

We do not share your data for commercial purposes or sell it to marketing companies. Any third party with access to your data is bound by strict confidentiality and security obligations.

7. Data Retention

Our Richprize data retention practices are guided by regulatory requirements. We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with AML and gaming licence obligations. Financial transaction records may be retained for longer periods where required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restriction — you may request that we limit the processing of your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@richprize.team. We will respond to all verified requests within 30 days.

9. Security Measures

We take the security of your personal data seriously. At Richprize Casino, we implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include SSL encryption across all platform pages, secure payment gateways, and strict internal access controls. Our desktop, mobile browser, and Richprize app environments all operate under the same rigorous security protocols.

10. Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. We use age verification procedures during the Richprize casino login and registration process to enforce this policy.

11. International Transfers

As our platform serves players from multiple regions and we operate under Seychelles law, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable legislation.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make significant changes, we will notify you through your registered email address or via a prominent notice on our platform. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 through the following channels:

• Email: support@richprize.team
• Live Chat: Available directly on our platform at r4p.casino
• Social Media: Telegram, Facebook, X/Twitter, and Instagram

We are committed to resolving any privacy-related concerns promptly and transparently. Our support team is ready to assist you at any time.